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Privacy Policy

Last updated:

Who We Are

The Joiner Boyz is a joinery business based in Fife, Scotland, UK. When we refer to "we", "us", or "our" in this policy, we mean The Joiner Boyz.

If you have any questions about this policy or how we handle your data, contact us via:

What Data We Collect

When you use our website or contact us, we may collect the following information:

  • Contact details — name, phone number, and email address (when you submit our quote form or contact us directly)
  • Project details — information about the joinery work you're enquiring about
  • Communication preferences — how you'd prefer us to get back to you
  • Technical data — your IP address, browser type, and device information (collected automatically when you visit our site)

How We Use Your Data

We use the information you provide to:

  • Respond to your enquiries and provide quotes
  • Arrange site visits and carry out agreed work
  • Communicate with you about your project
  • Improve our website and services

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Consent — when you submit our contact form, you consent to us using your details to respond
  • Legitimate interest — to run and improve our business and website
  • Contractual necessity — to fulfil joinery work we've agreed to carry out for you

How We Store Your Data

Form submissions are sent to us via email through Google Workspace. Your data is stored securely and only accessible to members of our team. We do not store your data in any other databases or third-party systems beyond what is necessary to respond to your enquiry.

How Long We Keep Your Data

We keep your contact information and project details for as long as is necessary to deal with your enquiry and any resulting work. For completed projects, we may retain records for up to 6 years for legal and warranty purposes. You can request deletion of your data at any time.

Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the data we hold about you
  • Rectification — ask us to correct any inaccurate data
  • Erasure — ask us to delete your data
  • Restrict processing — ask us to limit how we use your data
  • Object — object to our processing of your data
  • Data portability — request your data in a transferable format

To exercise any of these rights, contact us using the details above. We'll respond within 30 days.

Cookies

This website uses only essential cookies required for the site to function. We do not use tracking cookies, advertising cookies, or analytics that collect personal data.

Third-Party Services

Our website may use the following third-party services:

  • Google Fonts — to display typography (Google's privacy policy)
  • Vercel — website hosting (Vercel's privacy policy)
  • WhatsApp — when you choose to contact us via WhatsApp, Meta's privacy policy applies

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Complaints

If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).